Frequently Asked Questions
Who is LuciaMiaStory?
LuciaMiaStory is an online jewellery store based in Türkiye, specialising in 925 silver and shipping to customers in Türkiye, North America, Europe and India. We operate as a registered business in Türkiye, and our business, tax and contact details are available on our site. We choose each piece for its details, materials and design, and state the materials and dimensions of every product clearly. To learn more, visit our About, Contact and Distance Sales Agreement pages.
Is shipping really free?
Yes. Shipping is free on all orders, to every country we ship to.
Do you have discount codes?
We do not have a discount code at the moment. Shipping is free on all orders, with no conditions and no code needed.
Which countries do you ship to?
We ship to Turkey, the United States, Canada, the United Kingdom, Ireland, Germany, Austria, France, Belgium, the Netherlands, Poland and India.
How long does delivery take?
Your order is prepared in 1 to 3 business days. Total delivery time is usually 7 to 12 business days, depending on your country. Some items ship from a warehouse closer to you.
Can I track my order?
Yes. Once your order ships, we send you the tracking number. If you have not received it, write to us at info@luciamiastory.com.
Does my order arrive in one parcel or in several?
Items from the same warehouse arrive in one parcel. If the items in your order are in different warehouses, they ship in separate parcels, so your order may arrive in more than one parcel. We send you the tracking details for your order.
If I place two separate orders, can they be combined into one parcel?
No. Every order gets its own code at the warehouse and is prepared separately, so separate orders arrive in separate parcels, sometimes on different days. If you want everything in one parcel, you can cancel your first order before it ships and place a new order with all your items together. The payment for the cancelled order is refunded to your card. Once a tracking number has been issued, the order can no longer be cancelled or combined. Items that are in different warehouses may still arrive in separate parcels.
What if my tracking does not update?
Tracking can take a little time to update. If you see no movement for 24 to 48 hours, write to info@luciamiastory.com with your order number. We will check with the carrier and let you know.
What if my order does not arrive within the delivery time?
Write to info@luciamiastory.com with your order number. We will check with the carrier and let you know. We must deliver every order within 30 days at the latest. If we cannot deliver, we notify you in writing within 3 days of learning of it, and we refund your full payment within 14 days of that notice. If your order is late and you still want it, we keep it on its way to you. If you would rather have a refund, write to us and we refund your payment.
What if my tracking shows delivered but I have not received the parcel?
Write to info@luciamiastory.com with your order number. Once you show that you did not receive the parcel, we send you a new item free of charge.
Do I pay import duties or taxes when the parcel arrives?
No. The total you pay at checkout is the final price, and nothing is charged at delivery. Where tax applies in your location, it is already included in the price and shown below the total at checkout.
What payment methods do you accept?
We accept Visa, Visa Electron, Mastercard, Maestro, American Express and Troy cards. All payments are charged in Turkish lira (TL).
Why do prices show in a different currency?
You can view prices in several currencies using the currency converter at the bottom left of the page. Your payment is always charged in Turkish lira (TL), so the amount on your card may differ slightly depending on your bank's exchange rate.
Is payment secure?
Yes. Payments are processed through secure checkout, and we never see or store your card details.
Do I need an account to order?
You can browse and add items to your cart without signing in. At the payment step you enter your email address, full name, phone number and complete delivery address. We need these details to deliver your order and send you the tracking number.
Will I receive an order confirmation email?
Yes. An order confirmation is sent to the email address you entered at checkout. If you do not see it, check your spam folder first, then write to us.
Do you issue an invoice?
Yes. An invoice is issued for your order.
Can I cancel my order?
You can cancel your order before it ships. Once a tracking number has been issued, the parcel is already with the carrier and the order can no longer be cancelled. If you need to cancel, write to info@luciamiastory.com as soon as possible.
What if my address or phone number changes after I order?
Write to info@luciamiastory.com as soon as possible so we can pass the new details to the carrier. Once the parcel is on its way we cannot change it, and if the carrier cannot find the address, the parcel is sent back.
Can I return an item?
Yes. Eligible items can be returned within 30 days, in line with our Return & Refund Policy. To start a return, sign in to your account with the email address you used at checkout, open your order and choose the option to request a return. Items must be unused and in their original packaging. Refunds are made within 10 days after the item reaches us.
Who pays for return shipping?
We do. Return shipping is free for all returns when you use the carrier and the instructions we send you, so you pay nothing to send an item back. Please wait for us to confirm your request before sending the item, and we will give you the return code and carrier details.
Can I exchange an item?
We do not offer exchanges. If a return is approved, we refund you and you can place a new order. If an item arrives damaged or defective, we can send it again.
What is store credit, and can I use it?
Store credit is a balance in your account that you can spend on a later order. It comes from refunds: if you return an item and shop with a Shop account, you can choose to keep the refund as store credit instead of receiving it back on your card. You can then use it at checkout whenever you like.
What if my item arrives damaged, defective or not what I ordered?
Take photos while you open the package and send them with your order number to info@luciamiastory.com within 30 days of delivery. If your request is approved, we refund you or send the item again. If you need to send the item back, it costs you nothing, and we send you the return code and carrier details.
Do your products have a warranty?
We do not issue a time limited warranty document. If an item arrives damaged or defective, write to us within 30 days of delivery using the steps above.
Do you offer gift packaging?
Yes. Paid gift packs are available. Choose one when you order and pay for it with your order. Orders without a gift pack ship in our standard packaging.
Can I send my order as a gift to someone else?
Yes. At the payment step, enter the name, phone number and address of the person receiving the gift as the delivery address.
Can a gift note be added to my package?
Yes. We can add the gift note you want to the package. Before the parcel ships, write your note together with your order number to info@luciamiastory.com.
Is your silver jewellery real silver?
Pieces marked 925 or stamped 925 or S925 are real sterling silver. Plated pieces are always labelled as silver plated, gold plated or rose gold plated in the title or description, and every product description states what the piece is made of.
Are the stones and pearls natural?
Some of our pieces use natural stones and pearls and some do not. The product description of each piece states exactly what it is made of.
Do rings come in different sizes?
Some rings offer size options on the product page and some are adjustable. The product page shows which applies to the ring you choose.
Where do I find the measurements of each product?
The description of every product includes the measurements and material details. We recommend checking the description on the product page before you order.
How do I measure my ring size at home?
If you have a ring that fits the finger well, lay it flat and measure the widest part of the inside with a ruler, in millimetres. If you do not have one, wrap a thin string or a strip of paper around the finger you will wear the ring on, mark where the ends meet and measure the length of the string with a ruler, in millimetres. The string must slide easily over the knuckle, which is the widest part of your finger. Compare the value you find with the size information on the product page. If you are between two sizes, choose the larger one. Fingers are thinner in the morning and in cold weather, so measuring in the evening gives a more accurate result. Wide band rings fit more tightly, so for these models you can choose one size up.
Why can colours look different on my screen than in the photos?
Screen settings and lighting can change how colours and stones appear, so small colour differences are possible. The materials of each piece are always stated in the product description.
Is your jewellery suitable for sensitive skin?
Each product description lists the materials used. If you have sensitive skin or a metal allergy, please check the materials before ordering and write to us if you have questions.
What is sterling silver?
Sterling silver, marked 925, is an alloy of 92.5 percent pure silver and 7.5 percent other metals, usually copper. It is the standard for quality silver jewellery.
Why does silver darken over time?
Silver reacts with air, moisture, perfume and skin oils, which causes natural tarnish. Store your pieces dry, keep them away from perfume, and wipe them gently with a soft cloth.
Can I wear my jewellery in the shower or the sea?
Brief contact with water is not a problem for silver if you rinse the piece with fresh water and dry it with a soft cloth afterwards. Staying in salt water for a long time, or regular contact with creams and gels, can darken silver, so wipe your pieces after wearing. For the longest life, remove your jewellery before showering, swimming or exercising when you can. Full tips are in our Jewelry Care Guide.
How should I store my jewellery?
Store each piece separately in a dry, closed place so the pieces do not touch or scratch each other. Fasten chains before storing them.
How do I care for plated jewellery?
Keep plated pieces away from water, perfume and chemicals, and wipe them with a soft, dry cloth after wearing. You can find full tips in our Jewelry Care Guide.
What if my plated jewellery fades or changes colour?
Plating wears gradually depending on how a piece is worn and cared for. For example, constant contact with salt water, perfume or chemicals speeds it up. If a piece changes or is deformed within a short time even though you have cared for it, send photos with your order number to info@luciamiastory.com. We pass your request to our supplier and guide you according to their reply.
Do sold out items come back in stock?
As long as an item is still in production, it returns to stock. If an item is discontinued, we remove it from the store.
Do you take pre orders, custom orders or personalisation?
No. We do not take pre orders or make custom pieces, and we do not offer personalisation such as names or letters. We only sell ready made items.
How can I contact you?
Write to info@luciamiastory.com or use the chat button in the bottom right corner. Replies sent between 11:00 p.m. and 7:00 a.m. Turkey time may be slower.