Refund policy
30-DAY RETURN AND WITHDRAWAL POLICY
Customer satisfaction is important to us. You may request a return within 30 days from the date you receive your order.
The 30-day return period offered by LuciaMiaStory is a voluntary return option provided in addition to any statutory withdrawal and consumer rights available under applicable law. Any longer or more favourable rights granted to consumers by applicable law remain unaffected.
STATUTORY RIGHT OF WITHDRAWAL AND VOLUNTARY 30-DAY RETURN
For withdrawal notices submitted within the first 14 days after delivery, customers are not required to provide a reason.
The validity of a statutory withdrawal notice is not subject to separate approval by LuciaMiaStory.
Return requests submitted between the 15th and 30th day after delivery are considered under LuciaMiaStory’s voluntary return policy and are subject to the return conditions stated below.
RETURN SHIPPING PERIOD
For orders delivered in Türkiye, the product must be returned within 10 days after the customer submits a statutory withdrawal notice.
For orders delivered to European Union countries, the product must be returned within 14 days after the customer submits a statutory withdrawal notice.
For voluntary return requests submitted between the 15th and 30th day after delivery, the product must be handed over to the carrier within 7 days after the return instructions have been sent to the customer.
RETURN CONDITIONS
During the first 14-day statutory withdrawal period, the customer may inspect and briefly try the product only to the extent reasonably necessary to determine its nature, characteristics, appearance and suitability, in the same way that the product could normally be inspected in a physical store.
Any loss in value resulting from handling or use beyond what is reasonably necessary for inspection may be taken into account in accordance with applicable law.
To qualify for LuciaMiaStory’s voluntary return option between the 15th and 30th day after delivery, the product must:
• Not have been used in daily life,
• Not have been worn for an extended period,
• Be free from scratches, dents, tarnishing, deformation, stains, odours or other signs of use,
• Not have been exposed to water, soap, perfume, cream, cosmetics, perspiration, cleaning products, seawater or swimming-pool water,
• Have all original tags attached, where applicable,
• Be returned in its original packaging and in a condition suitable for resale.
Any gift box, jewellery-care cloth, accessories and other items included in the original delivery must also be returned complete.
The customer must provide proof of purchase, the order number or sufficient order information that allows the purchase to be verified.
HOW TO REQUEST A RETURN
You can submit a return request by emailing:
fikretby@gmail.com
To help us process the request quickly, the email should include:
• The customer’s full name,
• The order number,
• The product to be returned,
• Photographs showing the issue if the product is damaged, defective or incorrect.
Customers exercising a statutory right of withdrawal are not required to provide a reason for the return.
A statutory withdrawal notice does not require our prior approval. However, the product should not be shipped before return instructions have been provided, so that it can be sent to the correct return centre using the appropriate shipping method.
After receiving the return request, we will provide the customer with the return instructions, the designated carrier, any applicable prepaid return label and the correct return address.
RETURN ADDRESS
Products may be shipped from different warehouses or fulfilment centres depending on the order and available stock.
For this reason, the correct return address will be provided to the customer by email after the return request has been received.
The customer must not send the product to an address other than the return address provided in the return instructions.
RETURN SHIPPING FEE
Return shipping is free of charge when the customer uses the carrier and shipping method specified by LuciaMiaStory.
If the customer chooses a different carrier, express shipping or a more expensive shipping service without written agreement from LuciaMiaStory, any additional costs will not be reimbursed.
The return shipping costs for damaged, defective, non-conforming or incorrectly delivered products will be covered by LuciaMiaStory.
REFUND OF THE ORIGINAL DELIVERY FEE
When a return is accepted, the cost of the least expensive standard delivery method offered for the order will be refunded.
Any additional amount paid because the customer selected express, priority or another more expensive delivery method instead of standard delivery will not be refunded.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order when it is delivered.
If the product is damaged, defective, non-conforming or different from the product ordered, please contact us as soon as possible at:
fikretby@gmail.com
We may request photographs of the product and its packaging to help us assess and resolve the issue.
The customer’s statutory rights relating to damaged, defective, non-conforming or incorrectly delivered products are assessed separately from ordinary change-of-mind returns.
Conditions relating to original packaging, lack of use or the voluntary 30-day return period do not remove or restrict any mandatory rights the customer may have under applicable consumer law.
DISCOUNTED PRODUCTS
Discounted products are subject to the same return conditions as products sold at their regular price.
The fact that a product was purchased at a discounted price does not remove the customer’s statutory withdrawal, return or defective-product rights.
If a discounted product is damaged, defective, non-conforming or incorrectly delivered, the customer’s statutory rights remain fully applicable.
PRODUCTS EXCLUDED FROM CHANGE-OF-MIND RETURNS
Products made according to the customer’s personal requests or specifications, including products personalised with a name, letter, date, measurement or custom design, may be excluded from change-of-mind returns where permitted by applicable law.
However, if a personalised product is damaged, defective, non-conforming or does not match the customer’s order, the customer’s statutory rights remain unaffected.
Any other product that is expressly excluded from the statutory right of withdrawal under applicable law will be assessed in accordance with the relevant legal requirements.
Discounted products are not excluded merely because they were sold at a reduced price.
EXCHANGES
We do not offer direct product exchanges.
Customers wishing to purchase a different product may submit a return request for the original item. After the return has been completed, the customer may place a new order for the preferred product.
RIGHT OF WITHDRAWAL FOR THE EUROPEAN UNION
For online orders delivered to European Union countries, consumers generally have a statutory right to withdraw from the purchase within 14 days from the date the last item in the order is delivered, without providing a reason.
LuciaMiaStory voluntarily extends the return-request period to 30 days for the benefit of its customers.
Withdrawal notices submitted within the first 14 days after delivery are assessed under the statutory right of withdrawal.
Return requests submitted between the 15th and 30th day after delivery are assessed under LuciaMiaStory’s voluntary return policy and the additional product-condition requirements stated in this policy.
REFUNDS
After the returned product reaches LuciaMiaStory or the authorised return centre specified in the return instructions, the product will be inspected and the customer will be informed of the result by email.
Refunds relating to statutory withdrawal rights will be processed within the time limits required by the laws applicable in the customer’s delivery country.
For orders delivered in Türkiye, refunds under the statutory right of withdrawal will be processed no later than 14 days after the withdrawal notice is received.
For orders delivered to European Union countries, refunds will be processed no later than 14 days after the withdrawal notice is received.
Where permitted by applicable law, the refund may be withheld until the returned product has been received or until the customer provides evidence that the product has been sent back, whichever occurs first.
For voluntary returns submitted between the 15th and 30th day after delivery, an approved refund will be processed within 10 days after the returned product has been received, inspected and accepted.
The refund will be issued to the original payment method used for the order without imposing an additional refund fee on the customer.
The customer’s bank or credit card provider may require several additional business days to display the refund in the customer’s account.
If more than 15 business days have passed since you were informed that the refund was processed and the amount has not appeared in your account, please contact us at:
fikretby@gmail.com
STATUTORY RIGHTS
This 30-day return policy does not restrict the customer’s statutory rights relating to damaged, defective, non-conforming, incorrectly delivered or otherwise unsuitable products.
Nothing in this policy will be interpreted as excluding, reducing or replacing any mandatory consumer rights granted under applicable law.